Thanks to a combination of functionality, cost, and reliability, the Noda Contact Center solution is popular among outsourcing contact centers.
In particular, the Noda Contact Center platform allows its users to minimize operating costs early and connect additional workplaces without interrupting call center work. For example, the New Contact call center increased its number of workplaces from 20 to 450 during the space of two years.
The Gran call center, built on the basis of Noda Contact Center, quickly became one of the leading Russian outsourcing call centers. The Gran call center currently has more than six hundred agents working at its three sites.
We have automated Tele-Course, the largest (over 1,000 workplaces) outsourcing call center in Eastern Europe. This project was awarded the Crystal Headset award in the category of Best Use of Technology at the 2010 CCG Call Center Awards.