Noda develops software solutions for BPO and captive call centers.
Noda Contact Center, the company’s specialized product designed for mid-level and large call centers, has been on the market since 2001.
Noda Contact Center is listed in Gartner’s Magic Quadrant for Contact Center Infrastructure, Worldwide.
Noda Contact Center has all the features you need
Call and queue prioritization, support for all modes: progressive, predictive, and preview.
A drag-and-drop graphic designer that makes setting up conversation scripts easy.
Full or selective recording of all conversations, compatible with PCI DSS.
A single queue for all channels: Facebook, Viber, email, SMS, voice, chat, Telegram, and more.
Programmable standards used to process contacts along different criteria, complete with call ratings.
Our own program-based IP PBX and softswitch, skill-based routing and distribution, load balancing and hot backup.
Support for four forecasting methods: whole week, planned week, trend construction, and confidence intervals (VaR), with a special mobile app also available.
Combined statistics from conversation scripts and telephony, 50+ built-in reports available out of the box, online statistics.
Jump aboard media’s most prominent business trend to empower your internal advertising teams.
A workforce management process that is always online, including everything from predicting workloads to publishing reports.
A multi-channel IP phone.
Once you’ve filled out this form, we’ll contact you directly to offer test access to the solution. If you’d prefer a more immediate response, feel free to call us at +49 30 513 02118 (Europe).